TERMS AND CONDITIONS
These terms of service constitute a legally binding agreement (the “Agreement”) between you (“You”, “Your”) and “Berts Gutters,” “Company,” “we,” “us” or “our”) governing your use of our Service.
IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, PLEASE DO NOT USE OR ACCESS OUR SERVICES. We may modify this term and conditions at any time by posting the amended terms on the website. In
the event of such amendments, all amended terms shall automatically be effective and binding when initially posted on our website.
Bert Gutters is an establishment that provides Gutter cleaning, repairs, roof repair service and such other services made available on its website. To use this service, you expressly warrant that you’re of legal age and you have the authority to enter into this Agreement.
By using our service as a Residential Client, You agree to pay the full quoted amount on completion of the Service to you. You expressly understand that all prices are fixed. In the event the Client provides the Company with incorrect information, the Company shall have the rights to modify any previous evaluation which may result in changes to the initial quoted price. In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a new quotation will be provided to the Client.
By using our service as a commercial Client, You agree to pay the full quoted amount on completion of the Service to you. You expressly understand that all prices are fixed. In the event the Client provides the Company with incorrect information, the Company shall have
the rights to modify any previous evaluation which may result in changes to the initial quoted price Client understands that for large-scale commercial works which require different stages to complete, invoices will be sent to the Client at the completion of each stage. These payment terms will be agreed with the Client before the start job date. In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a new quotation will be provided to the Client
You understand that all quotes we provide to you are subject to VAT at the standard rate. Unless agreed otherwise in advance, all payment quoted to You shall be due and payable upon the completion of any service you have requested. Payment can be made via cash, cheque, bank transfer or through such other medium we nominate.
You understand that Clients are required to make a deposit for any service above £400 requested. The deposit sum will amount to either 30% of the job total or the parts total, whichever is greater. Deposits are non-refundable. The Company shall retain all ownership rights to the parts of the services provided until all owed amount is paid to the Company in full.
The Company requires the Client to give at least 48 hours’ notice prior to a cancellation before commencing the service. Should the Client fail to provide a 48 hours’ notice, the Company shall charge a 10% cancellation fee of the total service fee charged to the Client.
ACCESS TO PROPERTY
So that the Company shall effectively provide the service, The Client agrees to allow Company’s Contractors to access its premises during the agreed time for the service. If the Client is not going to be present at the property during this time, then necessary arrangements should be made to ensure our technicians still have access and these should be detailed to us
at the time of booking.
The Company will provide the Client with a 48 hours prior notice before arrival at its premises. The company does not make any guarantee for the arrival period, factors beyond our control such as heavy traffic or road works may result in our technicians arriving later
than their estimated arrival time. All works are subject to weather conditions and in the event of frost or heavy rain, the Company reserves the right to re-schedule the job to another date as agreed with the Client.
The Company will not be held accountable if a third party interrupts the completion of the works and/or causes any damage to the areas in which we have worked.
All materials are guaranteed to be as specified. The Company guarantees that all materials used to carry out the work requested are new, unless stated otherwise, and that all work is of a high standard. The Company provides specific guarantees for Services provided to the Client. These guarantees extend to cover normal weather conditions only and do not cover damage caused by nature, violent storm events, torrential rain storms or any other weather occurrence that causes excessive amounts of rain, snow or such other acts of God. It does not cover damages caused by wind. It does not cover damages caused by vandalism, modifications carried out by
other contractors to the services already provided by the Company, or any other circumstances beyond our control. To make use of the following guarantees, we require that the Client provides proof of our previous work, such as a receipt.
GUTTER CLEARANCE GUARANTEE
The Company provides 1 month guarantee on any gutter clearance work carried out. If the Client notices and can prove there are any blockages in their guttering after the work has been completed, we will return to clear the blockage free of charge.
These terms only apply to sections of your guttering that we have been previously paid to clear; the guarantee does not extend to any additional sections of Client’s Guttering System.
GUTTER REPAIRS GUARANTEE
The Company provides a 12 months parts and workmanship guarantee on gutter repairs which have required new parts to be installed. If we can establish that the service provided is ineffective, we will use our reasonable efforts to correct any faults in the repair free of charge. If the problems are due to connecting parts not covered by the initial repair, we reserve the right to levy a charge for additional remedial work that corresponds to the cost of any additional parts and the labour to fit them.
Sealant repairs, and any other repairs which are designed to provide only a short-term or temporary solution are not covered by this guarantee.
GUTTER INSTALLATIONS GUARANTEE
The Company provides a two (2) year guarantee on gutter installations relating to any new fitted parts and workmanship. This includes the installation of whole new guttering systems and/or the installation of new fascias and/or soffits.
We guarantee a professional standard of workmanship on all installations carried out. However, if it is deemed by us that the installation is not functioning correctly and that this directly relates to either a problem with the parts supplies or the initial workmanship, we will return free of charge to re-install or repair any sections of the guttering that were not installed correctly. The guarantee only covers parts fitted by us and will be invalidated if pre-existing parts or fascia/soffits are potentially or partially contributing to any problems that have arisen.
This guarantee does not cover any guttering systems that become faulty due to a lack of regular (annual) clearance and maintenance. The Company provides a clearance and maintenance service which if used annually will ensure your guarantee is valid. Failure to have your gutters maintained regularly by the Company, will nullify this guarantee.
Access Equipment – If required, we would return to inspect and/or rectify areas/parts fitted by our Contractors as per our guarantee. However, if a guaranteed section of work required attention in the future, the cost of providing the access equipment (scaffolding) is not covered by this guarantee and would be at the responsibility of the Client to supply and cover such costs.
The Services to be performed by Company hereunder are personal in nature, and Client has engaged Company as a result of the Company’s expertise relating to such Services. Client, therefore, agrees that it will not assign, sell, transfer, delegate or otherwise dispose of this Agreement or any right, duty or obligation under this Agreement without the Company’s prior written consent.
a. This Agreement may not be amended for any other reason without the prior written agreement of both Parties.
b. This Agreement including such quotes and invoices provided by the Company constitutes the entire understanding between the Parties relating to the subject matter hereof unless any representation or warranty made about this Agreement was made fraudulently and, save as may be expressly referred to or referenced herein, supersedes all prior representations, writings, negotiations or understandings with respect hereto.
c. Neither Party shall be liable for failure to perform or delay in performing any obligation under this Agreement if the failure or delay is caused by any circumstances beyond its reasonable control, including but not limited to acts of God, war, civil commotion or industrial dispute.
d. This Agreement will be governed by the laws of the Scottish laws.