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Terms

TERMS AND CONDITION
Please read these Terms of Use (“Terms“) carefully before using the Service.
These terms of service constitute a legally binding agreement (the “Agreement”) between you
(“You”, “Your”) and “Berts Gutters,” “Company,” “we,” “us” or “our”) governing your use
of our Service.
IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF
THIS AGREEMENT, PLEASE DO NOT USE OR ACCESS OUR SERVICES. We may
modify this term and conditions at any time by posting the amended terms on the website. In
the event of such amendments, all amended terms shall automatically be effective and
binding when initially posted on our website.

THE SERVICE
Bert Gutters is an establishment that provides Gutter cleaning, repairs, roof repair service and
such other services made available on its website. To use this service, you expressly warrant
that you’re of legal age and you have the authority to enter into this Agreement.

RESIDENTIAL CLIENTS
By using our service as a Residential Client, You agree to pay the full quoted amount on
completion of the Service to you. You expressly understand that all prices are fixed. In the
event the Client provides the Company with incorrect information, the Company shall have
the rights to modify any previous evaluation which may result in changes to the initial quoted
price. In the event that one of our technicians discovers an issue during the works which will
require significantly increased labour time and/or different parts/materials than that originally
quoted, a new quotation will be provided to the Client.

COMMERCIAL CLIENTS
By using our service as a commercial Client, You agree to pay the full quoted amount on
completion of the Service to you. You expressly understand that all prices are fixed. In the
event the Client provides the Company with incorrect information, the Company shall have
the rights to modify any previous evaluation which may result in changes to the initial quoted
price
Client understands that for large-scale commercial works which require different stages to
complete, invoices will be sent to the Client at the completion of each stage. These payment
terms will be agreed with the Client before the start job date.
In the event that one of our technicians discovers an issue during the works which will
require significantly increased labour time and/or different parts/materials than that originally
quoted, a new quotation will be provided to the Client

PAYMENT TERMS
You understand that all quotes we provide to you are subject to VAT at the standard rate.
Unless agreed otherwise in advance, all payment quoted to You shall be due and payable
upon the completion of any service you have requested. Payment can be made via cash,
cheque, bank transfer or through such other medium we nominate.

DEPOSIT:
You understand that Clients are required to make a deposit for any service above £400
requested. The deposit sum will amount to either 30% of the job total or the parts total,
whichever is greater. Deposits are non-refundable.
The Company shall retain all ownership rights to the parts of the services provided until all
owed amount is paid to the Company in full.

CANCELLATION POLICY
The Company requires the Client to give at least 48 hours’ notice prior to a cancellation
before commencing the service. Should the Client fail to provide a 48 hours’ notice, the
Company shall charge a 10% cancellation fee of the total service fee charged to the Client.
ACCESS TO PROPERTY
So that the Company shall effectively provide the service, The Client agrees to allow
Company’s Contractors to access its premises during the agreed time for the service. If the
Client is not going to be present at the property during this time, then necessary arrangements
should be made to ensure our technicians still have access and these should be detailed to us
at the time of booking.

APPOINTMENT TIMES
The Company will provide the Client with a 48 hours prior notice before arrival at its
premises. The company does not make any guarantee for the arrival period, factors beyond
our control such as heavy traffic or road works may result in our technicians arriving later
than their estimated arrival time.
All works are subject to weather conditions and in the event of frost or heavy rain, the
Company reserves the right to re-schedule the job to another date as agreed with the Client.

ACCOUNTABILITY
The Company will not be held accountable if a third party interrupts the completion of the
works and/or causes any damage to the areas in which we have worked.

GUARANTEE POLICY
All materials are guaranteed to be as specified. The Company guarantees that all materials
used to carry out the work requested are new, unless stated otherwise, and that all work is of a
high standard.
The Company provides specific guarantees for Services provided to the Client. These
guarantees extend to cover normal weather conditions only and do not cover damage caused
by nature, violent storm events, torrential rain storms or any other weather occurrence that
causes excessive amounts of rain, snow or such other acts of God. It does not cover damages
caused by wind. It does not cover damages caused by vandalism, modifications carried out by
other contractors to the services already provided by the Company, or any other
circumstances beyond our control.
To make use of the following guarantees, we require that the Client provides proof of our
previous work, such as a receipt.

GUTTER CLEARANCE GUARANTEE
The Company provides 1 month guarantee on any gutter clearance work carried out. If the
Client notices and can prove there are any blockages in their guttering after the work has been
completed, we will return to clear the blockage free of charge.
These terms only apply to sections of your guttering that we have been previously paid to